Tag: Assessment
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Build a foundation for success with an assessment
All organizations make trade-offs to get where they are. To meet its near-term goals, your organization had to make tough choices about what to prioritize vs. defer, which best practices to follow vs. shortcuts to take, and when to invest in the team vs. make do. Your team has made progress, and that’s good. It’s…
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Design Leadership and Assessment for a Growth-Phase Fintech Startup
My client, an established, mid-sized fintech startup, built an impressive, data-rich product. Because they had limited design support, the team focused on proving functionality aware that they were incurring usability debt. This led to a powerful tool with a complex UI that had to rely on the company’s expert customer service support to explain. To…